Last Updated: August 2026

At Tatika (accessible at https://tatikabd.com), we want you to be completely satisfied with your purchase. If a product does not meet your expectations, we offer a straightforward return, replacement, and refund process in accordance with the guidelines below.

1. Return Window

  • You must initiate a return or exchange request within 3 days (72 hours) from the date and time of parcel delivery.
  • Requests submitted after 3 days will not be eligible for return, exchange, or refund.

2. Return & Exchange Eligibility

To qualify for a return or exchange, items must meet the following criteria:

  • Condition: The item (dress, bag, shoes, or accessory) must be unworn, unwashed, unaltered, and free from perfume, makeup stains, or odors.
  • Packaging & Tags: All original product tags, price tags, barcode stickers, dust bags, and original packaging must remain intact and attached.
  • Proof of Purchase: You must provide the original invoice or your Tatika Order ID with the registered contact number.

3. Non-Returnable Items

For hygiene, health, and logistical reasons, the following categories cannot be returned or refunded:

  • Clearance or “Final Sale” items.
  • Innerwear, lingerie, or shapewear.
  • Custom-altered or personalized products.
  • Items damaged due to customer misuse, improper washing, or rough handling.

4. Return Shipping Fees

  • Standard Returns/Size Exchanges: The customer is responsible for paying all return courier delivery fees when sending the parcel back to our warehouse.
  • Defective, Damaged, or Incorrect Items: If you received the wrong size, color, or a damaged/defective product due to our error, Tatika will cover the return courier shipping costs. You must notify our support team within 24 hours of delivery along with clear unboxing photos or video evidence.

5. Return & Exchange Procedure

Follow these steps to submit a return:

  1. Contact Support: Reach out via WhatsApp or email within 3 days of delivery with your Order ID, a brief explanation, and clear photos of the product.
  2. Review & Approval: Our team will verify your claim within 24–48 hours and provide the designated warehouse return address.
  3. Dispatch the Parcel: Pack the item securely in its original packaging and send it via your preferred courier service (e.g., SteadFast, Pathao, RedX). Share the tracking ID/consignment number with our support team.
  4. Quality Inspection: Once our warehouse receives the parcel, our quality control team will inspect the item within 48 hours to ensure compliance with our return terms.

6. Refund Policy & Processing Time

If your return passes quality inspection and an exchange cannot be fulfilled (e.g., replacement size is out of stock) or you requested a refund:

  • Digital Payments (bKash/Nagad): The refund will be credited back to your original payment method within 7 to 10 working days, subject to the respective processing cycle.
  • Cash on Delivery (COD) Orders: Refunds for eligible COD returns will be disbursed via bKash, Nagad, or Bank Transfer within 5 to 7 working days after inspection.
  • Deductions: Shipping fees paid on the original order are non-refundable. Only the net product price will be refunded.

7. Order Cancellations

  • Before Dispatch: You may cancel an order free of charge at any time before the parcel has been handed over to the courier service. If pre-paid, a full refund will be initiated immediately.
  • After Dispatch: Once an order is dispatched and has a courier tracking ID, it cannot be cancelled. Refusing delivery at the doorstep without a valid defect reason may result in the forfeiture of advance delivery charges and restriction on future Cash on Delivery orders.

8. Contact Us

For return requests, exchanges, or refund inquiries, please contact our support team: